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Course Content

Ethical Case Studies for Insurers” is an interactive course that seeks to reinforce the importance of ethics within the insurance profession while identifying core values and principles (honesty, integrity, serving the needs of the client, avoiding conflicts of interest, obeying the law, showing care and respect for others) that impact an agent’s ethical decision making process. Working on case studies in small groups and together as a class, Agents will engage in moral deliberation about ethical situations that can occur within the industry. In addition to learning through the Instructor’s lecture and presentation, agents will also gain knowledge from each others experiences and perceptions as they work through unique and challenging case studies. Practicing ethical logic through utilization of a four-step moral reasoning process, agents will improve their performance as they face real ethical situations throughout their career.

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The course, Collision Repair for Insurers, provides insurance agents, adjusters and licensed staff with a more comprehensive understanding of the collision repair insurance product.

Course Content

This course includes a step-by-step guide to the entire auto body repair process, from estimation through repair and refinish to final vehicle delivery. In addition, attendees will understand the reasons for potential delays, learn about parts and their usage, as well as discover how to properly set customer expectations. A guided shop tour, highlighting each repair step, brings the course information to life for attendees and ensures a complete understanding of the repair process. The course is three credits/hours in length and is taught in a classroom setting. There is no graded test.

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The USCA “Best of Local Business” Award Program recognizes outstanding local businesses throughout the country. Each year, the USCA identifies companies that they believe have achieved exceptional marketing success in their local community and business category. These are local companies that enhance the positive image of small business through service to their customers and community.

Various sources of information were gathered and analyzed to choose the winners in each category. The 2011 USCA Award Program focuses on quality, not quantity. Winners are determined based on the information gathered both internally by the USCA and data provided by third parties.

About U.S. Commerce Association (USCA)
U.S. Commerce Association (USCA) is a New York City based organization funded by local businesses operating in towns, large and small, across America. The purpose of USCA is to promote local business through public relations, marketing and advertising.

The USCA was established to recognize the best of local businesses in their community. Our organization works exclusively with local business owners, trade groups, professional associations, chambers of commerce and other business advertising and marketing groups. Our mission is to be an advocate for small and medium size businesses and business entrepreneurs across America.

SOURCE: U.S. Commerce Association

CONTACT:
U.S. Commerce Association
Email: PublicRelations@uscaaward.com
URL: http://www.uscaaward.com